German Speaking Customer Support Representative 🇩🇪
Are you German speaking & passionate about excellent customer experience? Amazing, because we're looking for someone to support our customers in Germany.
We usually respond within a week
About Vässla
We are leading the micro-mobility movement helping people save loads of time on commuting and short distance journeys with amazing e-bikes, mopeds, and other marvels needed to help humanity switch from four heavy wheels to two light wheels♻️
We are currently in hyper growth mode; opening up new markets and growing our team (just look at all the openings we have!). Currently, we have presence in Sweden, Germany, Spain and France - and we have more markets to come. For this journey to be successful, we need amazing people.
Care to join our mission to save loads of people loads of time, get rid of cars from the cities, make cities greener, and save the planet?⏱️
About the role
Hi there, I'm Magnus 👋🏼 and I'm looking for a German speaking Customer Support Representative to join my team! As Customer Support Representative you will be responsible to increase customer satisfaction, loyalty, retention and to work together with different stakeholders in order to meet our customers' expectations in Germany 🌟
Your day to day fun
- Be our first port of call for all support issues and customer service.
- Take care of customer service in a timely and accurate manner.
- Provide amazing technical assistance and information about all of our products and services.
- Support our Urban Tribe Members throughout their entire journey.
- Liaise with different stakeholders in order to ensure service quality.
What you bring with you
We believe that you
- are fluent in German and have full professional proficiency in English.
- have previous knowledge of Zendesk.
- have knowledge of customer service processes.
We think you're passionate about giving amazing service and that you have excellent communication and interpersonal skills. Lastly, as your role will be broad, we believe you to be highly organised, able to multitask and enjoy problem solving.
This position offers
- A position where you will have room to grow in your career.
- Being part of a high performing, hard working and fun team in a hot startup in Europe and work with people around the world and build best practice for a new industry.
- Being a vital part of a micromobility start-up, with rapid growth and global ambitions.
Ready to join the team?
Great, then I'm looking forward to receive your application!💪🏼
/Magnus Lindahl, Head of Vässla Care
Apply by using your LinkedIn profile (or by uploading a resume) and answer a few click-in questions. Please send your application in English.
We'd love to get to know you and understand what makes you tick, so feel free to add a sentence about what you enjoy about your role and what would be an exciting challenge for you going forward. Be yourself and let that shine through in your application!
Vässla is an equal opportunity employer. We celebrate diversity and we’re committed to creating an inclusive environment for all employees and candidates. Please refrain from including your picture and age with your application.
Please note that we do not accept any applications through email due to GDPR.
- Department
- Operations
- Role
- Customer Support Representative
- Locations
- Vässla HQ
- Remote status
- Hybrid Remote
- Employment type
- Full-time
Vässla HQ
Perks & Benefits
-
The tech you need 💻📱
Computer, phone, etc.
-
Vacation days ⛱
To recover when you need it.
-
Flexible working hours ⌚️
We respect people's private lives and situations.
-
Stock Option Program 📈
Every employee is given the opportunity to invest in the company and the growth journey, with possibility to gain a lot more.
-
Local applicable insurances & pension plan 🧡
For a nicer post-work-life.
-
Vässla Moped/Bike during your employment 🛵
All Vässla employees have the possibility to use a Vässla moped or bike.
Vässla's Core Principles
Non-douchebag policy 🚫
It’s simple. No matter how much money or fame that is at stake, we will never do business, cooperate or have anything to do with douche bags. If you sense one, just cut him/her loose immediately. Period.
Champion the mission ♻️
We’re on a mission. The traffic congestion thing is messed up. People are commuting their lives away and kills the planet at the same time. This needs to stop. It’s our mission to make short distance travel sweet.
Low effort - High impact
Do only stuff that takes little effort to do but will have a great impact on many. Everything else must wait. Doing something unimportant well does not make it important. Also a task requiring a lot of time does not make it important.
Embrace change 🌪
One thing is for sure. We will change our mind tons of times. It can be anything. So you need to appreciate and cope with all types of change. We must and should change small things but also really heavy strategic stuff.
Yes-man mentality
No's are for people working at a bank. We say Yes to most things. We are up for a challenge and love new stuff. We rush into decisions without overanalyzing them. 50% analysis and 50% gut feeling. Trust it 👊🏻 We never let admin or hard work be in the way for greatness. Also cheer people up. Share happiness and excitement to your surroundings. Give more than you take. Life is too short for No-people. Yolo 💪🏻
Output obsession 💡
Work is easy. Producing relevant and high quality output is hard. Vässla is obsessed with the latter. Minimize irrelevant emailing and unnecessary meetings. Just put all your efforts and brainpower into producing output. Don’t just keep yourself busy.
Vässla Speed is mandatory 🛵💨
The big thing that separates big companies with medium ambitions and small companies with big ambitions is speed. Vässla Speed is like the Marvel character Flash. It’s far faster than most. We’re always on the clock and we should at all times maximize speed and get in the habit of acting fast. If we are faster than our competition, we will win.
About Vässla Micromobility
Vässla was founded in 2017 by Rickard Bröms. The headquarter is based in Stockholm, Sweden. To this date we have sold thousands of Micromobility vehicles and are active in the Nordics, Germany and Spain.
German Speaking Customer Support Representative 🇩🇪
Are you German speaking & passionate about excellent customer experience? Amazing, because we're looking for someone to support our customers in Germany.
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